Managing Your Family
Your Papercup family lets multiple parents or caregivers manage the same cups together. When you sign up, a family is automatically created and you become the admin. From there, you can invite others to help manage your children's phones.
Inviting family members
- Go to Family and tap Invite.
- Enter the other person's email address.
- They will receive an invite email containing a code to join your family.
- The invite code is also shown on screen, so you can share it directly (for example, via text message).
Invites expire after 7 days. You can revoke a pending invite at any time before it is accepted.
Roles
There are two roles within a Papercup family:
- Admin — Can invite and remove members, transfer the admin role, and manage everything across all cups.
- Member — Can view and manage cups and their settings (contacts, speed dials, quiet hours, and more), but cannot manage family membership.
There is only one admin at a time.
Transferring admin
If you need to hand over admin responsibilities to someone else:
- Go to Family and tap Members.
- Select the member you want to promote.
- Tap Transfer Admin.
Once transferred, you will be demoted to a regular member and the other person will become the new admin.
Removing a member
Admins can remove any non-admin member from the family. Go to Family, select Members, choose the person, and remove them.
Leaving a family
- Members can leave the family voluntarily at any time.
- Admins must transfer the admin role to another member before they can leave.
Setting a preferred locality
You can set your preferred region for new phone number allocation:
- Go to Family.
- Choose your preferred locality from the available NZ regions.
New phone numbers will be allocated from your chosen region when available.
Good to know
- All family members can see all cups and manage contacts, speed dials, quiet hours, and other settings.
- Any changes made by any family member take effect across the family immediately.