Managing Your Subscription

Papercup offers several plans so you can choose the level that works best for your family. All plans include free cup-to-cup calling, with higher tiers adding more external calling minutes and a dedicated phone number for your child. Here's how to view and manage everything.

Viewing your current plan

1. Log in to your account at portal.papercup.kids
2. Go to Billing
3. You'll see:
   • Your current plan name
   • Minutes used vs. remaining (shown as a visual progress bar)
   • Your billing period start and end dates

Upgrading your plan

1. On the Billing page, browse the available plans
2. Click Upgrade on the plan you'd like
3. You'll be taken to a Stripe checkout page to enter your payment details
4. Complete payment, and your new plan activates immediately

Minutes and top-ups

Your plan includes a set number of calling minutes per billing period. If you're running low, you don't have to wait until your next cycle -- you can purchase extra minutes right away.

1. Go to the Billing page
2. Look for the top-up option
3. Purchase a top-up of 100 extra minutes for $10

The Billing page shows both your subscription minutes remaining and any purchased credit minutes, so you always know where you stand.

Managing payment methods and invoices

1. Go to the Billing page
2. Click Manage Billing
3. This opens the Stripe billing portal where you can:
   • Update your credit card details
   • View past invoices
   • Download receipts

Still need help?

Contact our support team.