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Wi-Fi Connectivity Issues

If your Papercup phone is having trouble connecting to or staying connected to Wi-Fi, follow these steps.

Symptoms​

  • Phone shows no network connection
  • Calls drop or audio cuts out
  • Phone won't connect to your Wi-Fi network

Common causes​

  • Phone is too far from the Wi-Fi router
  • Wi-Fi password was changed
  • Router needs a restart

Steps to fix​

1. Check your Wi-Fi signal​

Move the phone closer to your router. Walls and floors between the phone and router can weaken the signal.

2. Restart the phone​

Unplug the power adapter, wait 10 seconds, then plug it back in. The phone will restart automatically.

3. Restart your router​

Unplug your router for 30 seconds, then plug it back in. Wait 2 minutes for it to fully restart, then check if the phone reconnects.

4. Re-enter your Wi-Fi password​

If your Wi-Fi password was recently changed, you'll need to update it on the phone. Contact our support team and we can update the Wi-Fi settings remotely, or see our connecting to Wi-Fi guide to update it yourself via the web interface.

Still need help?​

If none of these steps work, contact our support team.