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Device Won't Turn On

If your Papercup phone won't power on, follow these steps to get it working again.

Symptoms​

  • No lights or display when plugged in
  • Phone doesn't respond at all
  • Display is blank

Common causes​

  • Power adapter not connected properly
  • Faulty power adapter or cable
  • Power outlet issue

Steps to fix​

1. Check the power connection​

Make sure the power adapter is firmly plugged into both the phone and the wall outlet. The phone turns on automatically when it receives power — there is no power button.

2. Try a different outlet​

Plug the power adapter into a different wall outlet to rule out a dead socket.

3. Check the power adapter​

If you have another 12V USB-C adapter available, try using that instead. A faulty adapter is the most common cause of the phone not powering on.

4. Check for a display​

When powered on, the phone's display should light up and show status information. If the display stays completely dark, the phone may not be receiving power.

Still need help?​

If the phone still won't turn on after trying these steps, contact our support team. The device may need to be replaced under warranty.